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Store Policies
All returns require a RGA (Return Goods Authorization) number. The RGA number must be marked outside of the returned boxes. Unauthorized returns won't be credited. You are responsible for return freight charges if you order the wrong part, change your mind or have other ordering errors. We will only refund the shipping cost if the return is due to our fault.

Return goods are subject to 20% restocking fee. It is your responsibility to inspect all items before installation. Items that have been installed, used and/or not return in their original packaging are subject to 30% restocking fee. We inspect all return items to assure that they are returned in good resalable condition. NOTE: Installed items cannot be returned. No Exceptions

. Credit are issued after the inspection. Entire process takes between 2-3 weeks.

Return Instructions: If we ship the wrong item to you please fill out the online form at this link "Contact Us" (select Return Good Authorization for Subject), include your full name and order number. Upon receipt of your email we will issue you an RGA (Return Goods Authorization) number and return instructions. All items must be return within 15-days from the date RGA number is issued. The returned product must be in new, unused, and unworn condition with all original packaging materials, unused warranty cards, and instruction booklets. For your protection, ship your return via an insured, tractable carrier. (NOTE: WE DO NOT PAY FOR RETURN FREIGHT). NO RETURNS ARE ALLOWED ON SPECIAL ORDERS, FACTORY DROP SHIPS AND BODY PARTS.

If an item is being sent back to us for an exchange, customer is responsible for shipping charges to send the item to our warehouse.

Restocking fees (See return policy) and Shipping charges will apply to exchanges (unless the exchanged item was defective or we made an error in shipping). Customer will also be responsible for the actual additional shipping charges to send the replacement item to you.

Order Cancellation / Modifications:
If you need to cancel or modify an order, please do so by filling out our online form at "Contact Us". Orders modifications/cancellations can be made up until the time that processing is complete. If the items are already shipped, the normal return policy applies. Please note that once the item on your order is shipped you will not receive refund for shipping charges. If an error is made by us, then we will pay for return shipment. All items are subject to 20% - 30% restocking fee per our Return Policy.

Payment Information:
Credit Cards - We accept MasterCard, Visa and American Express. When paying with a credit card, the billing information on your order form must match the billing information on record with your credit card company. For additional security we also require the three or four digit security code located on the back of your credit card.

Google Checkout: Important Restrictions regarding the use of Google Checkout are as follows:
Credit/Debit Card Information - Your credit/debit card information is stored in your Google Checkout account. Charges to your credit card are made by Google Payment Corporation, and your credit/debit card information is not shared with
Ineligible Items - Certain items are unavailable for purchase using Google Checkout. The following is an example of what the Google Checkout button will look like when you have ineligible products in your basket.

Coupons - All Coupons are currently ineligible for use with Google Checkout.
Purchase History - By using Google Checkout to make purchases on, your purchase history for such purchases will be maintained solely in your Google Checkout account. Your purchase history for such purchases will not be maintained by All purchase history that you may have with prior to using Google Checkout or with respect to purchases that you make without using Google Checkout will be maintained in your My Account at

PayPal- We gladly accept payments via PayPal.

Checks - Cashier checks, certified checks or money orders are accepted. Note: Please do not send cash or personal checks.

Sales Tax:
Orders shipped to Georgia address will be charged 7.00% sales tax.

Warranty Policy:
Parts sold on ShopFJparts.Com site are covered only by the Manufacturers Warranties and/or Guarantees. In the event an item becomes defective, please refer to the manufacturer's warranty information for proper procedure on returning the merchandise. We will not be responsible or liable for labor, or incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the goods.

Backordered Products:
There may be an occasion where a product that you order is not in stock. You will be notified by email or by phone if this happens. If you have multiple items on your order we will ship the instock items and later ship the backordered item on an order (if any) at now extra shipping cost to you.

Damage Shipments:
We inspect all packages leaving our warehouse. If you receive a damaged package, you have the option to refuse delivery, that way the item will be return to us. If you accept a damaged package and/or upon inspection of the parts, you find the item damaged, please file a formal claim with the carrier within 48 hours. NOTE: DO NOT RETURN DAMAGE PARTS TO US. FedEx Claim Department: 1-800-GoFedex (800-463-3339) UPS Claim Department: 1-800-PICK-UPS (800-742-5877) Truck Freight: Refer to phone number on the carrier's bill. Please understand items damaged during shipment are not our fault. However, we will assist you in anyway possible please call us or email us after contacting the carrier.

Pictures are for demonstration purposes only. Actual applications may vary depending on the year/make of your vehicle.

Typographical Errors: is committed to providing accurate information on our website, however sometimes typos do happen and we apologize in advance for those. reserve the right to refuse or cancel orders for product(s) listed at an incorrect price regardless of the status of the order. If your credit card has already been charged for the purchase and your order is canceled, will issue a credit to your credit card / PayPal account in the amount of your original charge.
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FJ Cruiser 3 inch Side Tube Steps, Gloss Black
FJ Cruiser 3 inch Side Tube Steps, Gloss Black
 $199.95  $179.95 
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Toyota and Toyota FJ Cruiser are registered trademarks of Toyota Motor Corporation and are used for identification purposes only. Z&W; Off Road, Inc or and its products are not affiliated with Toyota Motor Corporation, Toyota Motor Sales, U.S.A., Inc. or any of Toyota affiliated companies and is not affiliated with Toyota in any way.